About Us

Testimonials

Best agent in Townsville, Best agent in Queensland!
As an absentee investor I brought my business to Tarnya at Ray White Douglas from another mainstream agency in Townsville, and honestly I wish I had made the switch sooner it has been the best investor-agent relationship that I have experienced across multiple states. From finding great tenants in minimum time, very thorough inspection reporting and proactive communication and maintenance action I could not speak more highly of Tarnya and the team. In addition to this, during the Townsville floods Tarnya went over and above to assist in getting a property assessed by insurance leading to early rebuild, liaising with and supporting the tenants who were displaced as a result and assisting with the rebuild representing my interests whilst unable to attend. There is no doubt that this close management has ensured a much higher level of quality in the rebuild and kept it on track for early completion. If you are in the position of looking for an agent to manage your property post flood or any property at all this is absolutely the agent you want, so long as I have investment in Townsville I will be using and recommending Tarnya from Ray White Douglas.

Drew

Impressive service and experienced team!
Throughout my dealings with Ray White Douglas they have performed above and beyond expectations, the team there is always happy and enthusiastic. Tarnya and the rental team there are extremely knowledgeable and work extremely hard to fix/ explain any problems or questions I have. The entire team there are always in communications with their clients to relay any changes in the rental or buying markets throughout the year.

Joshua 

We would highly recommend Ray White Douglas for any of your real estate needs. The girls there are amazing and always willing to help with any issues. Please give them a go!

Colin & Kyliey

Always ready !
The rental management team are always ready to assist with any query & rental client challenge. Years of experience are definitely an advantage. Good job

Jose 

Easy and professional to deal with
I have had the pleasure of dealing with Tarnya and the Douglas branch over the last 3 months they have been really professional in their service and understanding for my needs as a company. They helped with out of a bind with a second rental property for staff members and any issues with the rentals they have been dealt with straight away with minimum fuss. I highly recommend them to all looking to lease investment properties.

Nathan

True professional. Easy to approach with a no nonsense, get the job done attitude. She promoted my property so that it did attract a number of potential buyers. Nicole has a well developed network of professional folks (Tradies) to call on if any challenges to selling your property at the best price present themselves. I used the services of 3 such people. All of them got the job done to a professional standard and quickly, no stress. Nicole will go the extra mile to solve any challenges to selling your property. It is all done with no fuss and good communication along the way. Great to work with. Highly recommended.

Owen 

I wash thoroughly impressed by the perseverance, patience and proficiency of Nicole and the team at Ray White Douglas during the recent sale process of my property. They consistently went above and beyond including organizing immediate repairs to storm damage and maintenace issues – faster than I was able to achieve through insurance and local contractors – and in compliance to enable subsequent claim success.
I’ve thoroughly appreciated your level of service and common sense in a market that can otherwise be the complete opposite.
I will certainly keep this team in mind and recommend them highly to any in need of such service.

Heston

When we were homeless after losing our house to the floods, nobody seemed to be able to help me. By chance I walked in Ray White Douglas and I walked out with a rental. Tarnya and Rachel have been nothing short of AMAZING during the whole process. I’m so grateful for their help. My experiences with real estate agents have not been great but these guys have restored my faith!

Johanna

The staff at Ray White Douglas are amazing! I would strongly recommend them especially if you are looking for a committed Property Manager. Tarnya has gone over and above to assist me and my tenants. Look no further.

Stacey

TARNYA and the team are amazing Completely committed to there clients DO NOT GO ANYWHERE ELSE

CLR Electrical

Nicole has worked so hard for us to get this sale! There have been numerous tyre kickers, and other candidates who have strung us along, made us wait, and then walk away. All of these lookers have wanted to deal with her after hours. She never complains about it. She is a very hard worker, feels our frustrations, and goes over and beyond any other agent we have ever had!

William and Debbie

Realistic price in a market downturn Excellent communication Pleasant nature

Steve and Lenore

As a first property buyer, she answered all questions even noting I was looking at other properties. She looked out for not only the seller, but prospective buyer also. She clearly knows her niche and is excelling. Very impressive woman, real estate agent and business woman.

Bridget

Excellent agent

Sue & Frank

Nicole from Ray White Douglas worked extremely hard to get the best possible price in what was a difficult market.

Adrian & Christine

Nicole is very enthusiastic and full of energy. She coordinated all the work required to prepare the house for sale and never stopped pushing for a better outcome for us. She also kept us fully informed of everything she was doing. She at all times has acted in a most professional way.

Christopher & Gabrielle

The service we received was exceptional.

Sajeeve & Ansamma

Nicole was really great to work with, she was so knowledgeable and really went the extra mile to help us. Her and her team were so easy to deal with and always kept us up to date. I’d recommend her in a heartbeat.

Simon & Kirsty

Nicole sold our house in 7 days, which is excellent in the current market. We decided on a plan for the house, once it was empty we carried out some minor renovations and had the house staged. It looked amazing when we had our first open and the property was under contract 7 days later. I would highly recommend Nicole Plozza to sell your property.

Andrew & Nanie

Nicole is an exceptional agent who provided us outstanding service during the purchase of our family home. This was a particularly difficult period with unforeseen events occurring that potentially compromised the sale. Throughout, Nicole devised options that met both the vendors and our needs. Her communication skills are highly effective, keeping us well informed at every stage of the purchase. I would have no hesitation, whatsoever, in recommending Nicole if you are looking for the right property in Townsville.

Geoff & Bronwyn

Nicole was genuine, open & professional. She kept me up to date by communicating clearly, openly & regularly and acted with integrity, and always in my best interest.

Jill