About Us

Complaints Procedure

Should you have any concerns relating to the handling of a transaction or believe any aspect of our service has not met your expectations, we’d appreciate hearing from you.

If you are not entirely satisfied with the resolution we ask that you place your concerns in writing or via email to our Director so they can work with you to assist in resolving the matter.

Ray Whites Director can be e-mailed at or address your concerns to:

Ella Reid

PO BOX 326

Hyde Park QLD 4810

In the first instance Ray White will acknowledge your complaint and endeavour to resolve your concerns as soon as possible. Please ensure you provide as much detail as possible about the nature of your complaint or dispute, including the outcome you would like to achieve.

The Director will oversee the complaints process and will liaise with you and the relevant staff member/s to ensure the issues raised are fully examined and your complaint is handled in accordance with this process.